Shipping policy
Shipping Policy
We strive to ensure that your orders are processed and shipped as efficiently as possible. Below is an outline of our shipping timelines for both pre-orders and pre-made product releases.
Pre-orders
For products available through pre-order, please note the following:
- Shipping Timeframe: Pre-ordered items typically take between 4 to 6 weeks to be shipped. This extended timeframe is due to the nature of pre-orders, where the items are not immediately available in our inventory.
- Order Processing: Once the pre-order window closes, we will begin the process of manufacturing and preparing the items for shipment. You will receive a confirmation email with tracking information as soon as your order is dispatched.
Pre-made Product Releases
For products that are ready and available in our inventory, the following applies:
- Shipping Timeframe: Orders for pre-made products will be processed and shipped within 4 to 5 business days.
- Order Processing: Once your order is placed, it will be prepared and shipped promptly from our warehouse. You will receive an email with tracking details once your order has been dispatched.
Additional Information
- Shipping Notifications: We will keep you informed about the status of your order through regular email updates, including order confirmation and shipping notifications with tracking information.
- Delays: While we aim to meet these shipping timelines, please be aware that external factors such as supply chain disruptions, high order volumes, or unexpected delays from shipping carriers may impact the delivery schedule. In such cases, we will do our best to communicate any changes and keep you updated.
Contact Us
Your satisfaction is important to us. If you have any questions, concerns, or require further assistance regarding your order, please do not hesitate to contact our customer support team via email. We are here to help and will respond to your inquiries promptly.